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The situation is rapidly evolving. We will update this page as often as possible. --- ## Posted July 13th, 12:00am Pacific Time As all of us continue to manage through the challenges associated with the COVID-19 pandemic, our priority is our people and our community. Guided by our values and by recommendations from the relevant health and disease control authorities, we have and will continue to take actions that protect the health and well-being of our associates and those of our customers, while supporting customers that are also operating under the guidelines provided in the County and State Orders. These are our primary concerns. **Current Status** - All associates that can work from home are doing so. This represents nearly 80% of our workforce. - Our Assembly, Quality, and Warehouse teams are operating on site. We have employed strict physical (social) distancing protocols including shifting strategies and other methodologies to ensure that we have mitigated the risk of exposure. We have also increased sanitation and hygiene measures. - We continue to work with our local and common carriers to make sure that deliveries continue. **Revised Hours Open for Business** **Customer Support Hours – 7:00 am to 6:00 pm** **Will Call Hours:** [**Fremont**](https://northerncal.swagelok.com/locations)** – 7:00 am to 4:00 pm ** [**Concord**](https://northerncal.swagelok.com/locations)** – 7:00 am to 4:00 pm** [**Santa Clara**](https://northerncal.swagelok.com/locations)** – 7:00 am to 4:00 pm** You can reach our customer support team by phone at (510) 933-6200. We will continue to provide after-hours emergency support. **Customer pickup/walk-ins** We ask that customers do not visit our offices for pickup or walk-in orders during the Shelter In Place Order, except for orders that support essential business. For those customers that determine that they need to pick up orders that are considered essential business, we will be employing social distancing and no-contact transfer of material. **Onsite visits** We will be suspending all onsite visits. Please contact our customer support team if you have an urgent order that needs to be filled. For those customers that have an essential business need requiring a visit one of our Will Call facilities, we will be employing physical (social) distancing and non-contact protocol. **Vendor-managed inventories (VMI)** We are working closely with our customers to ensure that they have the products they need while protecting our teams. If you have a Swagelok managed VMI, please reach out to your Account Manager to coordinate a meeting with our Operations team to discuss options. ## Posted March 21st, 7:00pm Pacific Time On Thursday, March 19, 2020, the California State Public Health Officer and Director of the California Department of Public Health is ordering all individuals living in the State of California to stay home or at their place of residence. From a business perspective, that means all businesses “except as needed to maintain continuity of operation of the [federal critical infrastructure sectors](https://www.cisa.gov/identifying-critical-infrastructure-during-covid-19) (CIS), critical government services, schools, childcare, and construction, including housing construction.” Swagelok and Swagelok Northern California fit into several of the categories identified in the federal critical infrastructure sectors, notably Chemical, Critical Manufacturing, Defense Industrial Base, Energy, Food & Agriculture, Healthcare & Public, Information Technology, and Water & Wastewater Systems. Our priority is our people and our community. Guided by our values and by recommendations from the relevant health and disease control authorities, we have and will continue to take actions that protect the health and well-being of our associates and those of our customers, while supporting customers that are also operating under the guidelines provided in the County and State Orders. These are our primary concerns. ### Current Status - All associates that can work from home are doing so. This represents nearly 80% of our workforce. - Our Assembly, Quality, and Warehouse teams are operating on site. We have employed strict physical (social) distancing protocols including shifting strategies and other methodologies to ensure that we have mitigated the risk of exposure. We have also increased sanitation and hygiene measures. - We continue to work with our local and common carriers to make sure that deliveries continue. ### Revised Hours Open for Business **Customer Support Hours – 7:00 am to 5:00 pm** Will Call Hours: [Fremont](https://northerncal.swagelok.com/locations) – 7:00 am to 4:00 pm  [Concord](https://northerncal.swagelok.com/locations) – 7:00 am to 4:00 pm [Santa Clara](https://northerncal.swagelok.com/locations) – 7:00 am to 4:00 pm You can reach our customer support team by phone at (510) 933-6200. We will continue to provide after hours emergency support. ### Customer pickup/walk-ins We ask that customers do not visit our offices for pickup or walk-in orders during the Shelter In Place Order, except for orders that support essential business. For those customers that determine that they need to pick up orders that are considered essential business, we will be employing social distancing and no-contact transfer of material. ### Onsite visits We will be suspending all onsite visits. Please contact our customer support team if you have an urgent order that needs to be filled. For those customers that have an essential business need requiring a visit one of our Will Call facilities, we will be employing physical (social) distancing and non-contact protocol. ### Vendor-managed inventories (VMI) We are working closely with our customers to ensure that they have the products they need while protecting our teams. If you have a Swagelok managed VMI, please reach out to your Account Manager to coordinate a meeting with our Operations team to discuss options. --- ## Posted March 17th, 1:30pm Pacific Time The coronavirus (COVID-19) continues to spread. The World Health Organization has declared it a global pandemic and the United States has declared it a national emergency. We are closely monitoring the outbreak and possible impacts on our associates, our customers, our operations, and our communities. Guided by recommendations from the relevant health and disease control authorities and our core values, we have and will continue to take actions that protect the health and well-being of our associates and those of our customers. That is our number one concern. ### Hours of operation Yesterday (3/16/2020) just after 1:00 pm, under the authority of the California Health and Safety Code, the Health Officers of the Counties of Alameda, Contra Costa, Marin, San Francisco, San Mateo, and Santa Clara, along with the City of Berkeley, issued a “Shelter In Place Order”. The Orders define essential businesses, which can remain open, and non-essential businesses, which must close for three weeks. Under the Order, Swagelok Northern California is considered a supplier to essential businesses and infrastructure and we will remain open, although in a limited capacity, to support these essential groups. Some of the other essential businesses are defined as pharmaceutical and biotechnology companies, public works, power plants, healthcare operations, plumbers, water and gas utilities, and oil refining. We service all these types of businesses and the Orders make a provision for Swagelok Northern California under “Businesses that supply other essential businesses with the support or supplies necessary to operate.” ### Revised Hours Open for Business **Customer Support Hours – 7:00 am to 5:00 pm** Will Call Hours: [Fremont](https://northerncal.swagelok.com/locations) – 7:00 am to 4:00 pm  [Concord](https://northerncal.swagelok.com/locations) – 7:00 am to 4:00 pm [Santa Clara](https://northerncal.swagelok.com/locations) – 7:00 am to 4:00 pm You can reach our customer support team by phone at (510) 933-6200. We will continue to provide after hours emergency support. ### Onsite visits We will be suspending all onsite visits. Please contact our customer support team if you have an urgent order that needs to be filled. For those customers that have an essential business need requiring a visit one of our Will Call facilities, we will be employing social-distancing and non-contact protocol. ### Vendor-managed inventories We will be suspending all vendor managed inventory site visits. Please contact our customer support team, we would be happy to work with you on increasing stock levels for risk mitigation to ensure you have the product you need on-hand.  ### Customer pickup/walk-ins We ask that customers do not visit our offices for pickup or walk-in orders during the Shelter In Place Order other than for orders that support essential business. For those customers that determine that they need to pick up orders that are considered essential business, we will be employing social distancing and no-contact transfer of material. ### Measures taken internally - Increased the depth of our daily sanitizing of common areas - Installed sanitizing stations at the primary entrance points to the building - Requested associates to wash hands regularly and upon entry and exit to the building - All associates that can will be working from home for at least the next three weeks - Instituted social distancing in our facility: we are limiting the number of associates working in our building, and in-person meetings have shifted as much as possible to phone calls and video conferencing. - Ensuring any in-person meetings that are absolutely necessary take place in locations where all participants can stay 6 feet apart ### Continuing focus on health and safety We understand these precautions may impact the way our companies interact over the coming months, but we cannot emphasize enough that our main focus is the health of our associates and our customers. We appreciate your patience and understanding, as this is a fluid situation. If you have any questions, please don't hesitate to [contact us](https://northerncal.swagelok.com/ask). ### Need information or support? Please click the button to message us. [![Message Us](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/98649/ed2acd95-4bd6-4173-9bea-a33753252ed3.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/98649/ed2acd95-4bd6-4173-9bea-a33753252ed3) ### Register or request more information *If you are not located in our service area (northern California and northwestern Nevada), we will route your request to your local Swagelok Sales and Service Center as soon as possible. You can locate the contact information for your local Swagelok Sales and Service center at [http://www.swagelok.com/en/locate-a-sales-service-center](http://www.swagelok.com/en/locate-a-sales-service-center?__hstc=233546881.35ae4c13ab76cd0c166a8cc600200f1a.1553022178808.1554501966100.1554743239194.18&__hssc=233546881.2.1554743239194&__hsfp=1560424108). ### Virtual Field Engineering Support #### Overview Get expert help with regulator applications, valve applications, grab sample applications, and more. We can evaluate P&ID’s for functionality and suggest appropriate products or alternatives. We can evaluate CAD models, pictures, or even scans of sketches to help advance design work and simplify layouts. #### Examples - Why does this mixer keep acting up? - How accurate is our sampling? - Could this panel be built with fewer parts? #### Communication During covid-19, we collaborate with you via phone, video, email, etc. #### Who can benefit - Fabricators - Contractors - Technicians - Engineers - Draftsmen - Quality control experts - Safety engineers - Procurement pros #### Next steps Ready to talk with an engineer? Please close this window and click "Request". Prefer to talk with a person? Please give us a call at 510-933-6200. ### Virtual Tech Support #### Overview We can provide Swagelok part selection support, help configure a pressure regulator or valve, and much more. #### Examples - Which regulator do we need? - What kinds of threads are these? - How much teflon tape should we to apply? #### Communication During covid-19, we collaborate with you via phone, video, email, etc. #### Who can benefit - Fabricators - Contractors - Technicians - Engineers - Draftsmen - Quality control experts - Safety engineers - Procurement pros #### Next steps Ready to talk with our techinal support team? Please close this window and click "Request". Prefer to talk with a person? Please give us a call at 510-933-6200. ### Virtual Customer Support #### Overview If you want to set up an account, have questions about availability or ordering, or need to check pricing, our Customer Support representatives are ready to help. We are also glad to provide catalogs and other literature, product/solution documentation, and information about our services and company. #### Examples - Is Will Call open?  - How quickly could I get these items? - Could you send me a catalog? - I need to update our billing address. - What is happening with Vendor-Managed Inventory? #### Communication We collaborate with you however you like -- via phone, video, email, fax, file sharing, etc. #### Next steps Ready to talk with our customer support team? Please close this window and click "Request". Prefer to talk with a person? Please give us a call at 510-933-6200. Swagelok Northern California Swagelok Northern California is a locally owned sales and service center of Swagelok, a company celebrating 75 years in business. We have locations in Fremont and Sunnyvale, CA (USA). Phone: [**510-933-6200**](tel:5109336200). 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